1. Agreement Overview
These “Terms and Conditions” (hereinafter referred to as the “Agreement”) constitute a legally binding contract between Bloomberry Cleaning, hereinafter referred to as the “Company,” and the individual or entity availing our professional cleaning services, hereinafter referred to as the “Client.” By engaging the Company’s services, the Client expressly acknowledges and consents to comply with the provisions articulated within this Agreement in their entirety.
2. Services Provided
The Company shall provide professional cleaning services in strict conformity with the specifications outlined in the service agreement or work order corresponding to the Client’s request. The exact details of the cleaning services, including but not limited to frequency, duration, and supplementary directives, shall be meticulously documented in writing and subsequently ratified by mutual agreement between both contracting parties.
3. Payment Terms
a. Pricing: The Company exclusively operates on an hourly rate per cleaner which is discussed when the Client books their initial clean. All cost estimates provided are intended solely for reference purposes and shall not be construed as formal quotations. In the event of an alternative pricing arrangement, such an agreement shall be executed in written form.
b. Payment Schedule: The responsibility to remit payment shall be contingent upon the schedule agreed upon within the framework of the service agreement or invoice. The Company reserves the prerogative to modify pricing, subject to prior notification to the Client.
c. Late Payments: In the event of a delayed payment, the Company retains the authority to levy late fees and suspend services until any outstanding payments have been duly rectified. Non-payment may result in the initiation of legal action.
4. Cancellation Policy
a. Cancellation Notice: The Company enforces a 48-hour cancellation policy. Should the Client opt to cancel a pre-scheduled service with less than 48 hours’ notice or if the Company is obstructed from accessing the Client’s premises upon arrival, a fee of $55 (plus applicable GST) per cleaning technician shall be assessed. This fee is intended to reimburse cleaning technicians for the time expended and expenses incurred in transit to and from the Client’s property.
b. Access to Premises: In the event that access to the Client’s premises is impeded, the Company will undertake conscientious efforts to initiate contact with the Client via both phone calls and text messages. The assigned cleaning technician shall remain at the premises for a maximum duration of 30 minutes while diligent attempts to reach the Client are made. In instances where access remains unattainable after the initial 30-minute waiting period, the cleaning technician’s departure shall ensue. In cases where access is granted within the initial 30-minute waiting period, the invoiced time shall be calculated commencing from the cleaning technician’s time of arrival, rather than the moment of access acquisition. In situations where access remains unattainable, a fee of $55 (plus applicable GST) per cleaning technician shall be invoiced.
5. Assigned Cleaning Technician
a. Consistency of Service: The Company is committed to maintaining consistency by assigning the same regular cleaning technician for each visit to the Client’s residence whenever it is feasible and practical.
b. Backup Cleaning Technician: In circumstances where the regular cleaning technician is unavailable, the Company will diligently endeavor to secure an experienced backup cleaning technician to ensure the fulfillment of the scheduled cleaning service.
c. Flexibility for Clients: The Client retains the option to decline the presence of a replacement cleaning technician if they so choose. In such instances, the Client may opt to defer the service until the next scheduled cleaning or propose an alternative day for the visit of their regular cleaning technician, subject to the latter’s availability.
d. Cancellation Fee Waiver: Importantly, no cancellation fee shall be imposed should the Client decide not to have a replacement cleaning technician in the scenarios outlined above.
6. Client Rescheduling
a. Technician Availability: In the event that the Client wishes to amend the scheduled cleaning time or day, it may necessitate the assignment of a different cleaning technician if the regular cleaning technician is unavailable.
b. Waiting List and Notification: Additionally, the availability of the Company’s cleaning technicians is contingent upon their established schedules, which may encompass specific suburbs or areas on designated days. In such instances, the Company shall include the Client in its waiting list and subsequently notify them when a suitable cleaning technician becomes available for their preferred day and location.
7. Allocated Time
Cleaning technicians shall rigorously adhere to the predefined and mutually agreed-upon allocated cleaning time. Should a technician require additional time to effectuate a thorough cleaning, they shall engage in communication with the Client during the service. The Client shall possess the discretion to opt for either the continuation of the service within the initially allocated time or the extension of the duration to ensure the comprehensive fulfillment of all tasks. Any time surpassing the originally allocated timeframe shall be invoiced at the usual hourly rate. The Company extends flexibility in terms of the allocated time, typically allowing for a 30-minute grace period. The Client shall only be billed for the actual duration of cleaning labor expended.
8. Guarantee
In the event that the Client expresses dissatisfaction with the cleaning service, the Company encourages prompt contact within 48 hours following the conclusion of the service. The Client shall be required to furnish photographic evidence elucidating the areas of concern. The Company shall facilitate a complimentary re-cleaning of the specified area. It is imperative to note that refunds or discounts shall not be extended under any circumstances. Complaints submitted beyond the 48-hour timeframe may not qualify for a complimentary re-cleaning.
9. Cleaning Limitations
The Company refrains from undertaking the cleaning of bodily fluids, animal feces, inaccessible areas, spaces situated between the glass sheets on ovens, stained silicone, or the removal of fly wire screens. Inaccessible areas are assessed by the cleaning manager to ensure the cleaning technician is comfortable and that it is safe to do so.
10. Pets
Clients must notify the Company of pets at the time of booking to ensure we do not assign a cleaning technician who has allergies. Please ensure all pets are secured outside or in a room that is not being cleaned.
11. Keys
The Company does not retain keys. Using a key lock is recommended, and providing a code for cleaning technicians to access is the responsibility of the clients. It is the client’s responsibility to communicate any changes in codes or keys for the property.
12. Equipment
The Company supplies all materials needed to clean the client’s property. The client may choose for the cleaning technician to use the client’s own products. The company primarily uses eco-friendly products. If the client prefers specific products such as bleach to be used, this can be requested.
Cleaning technicians do not carry ladders or step ladders. If the client wishes for areas to be cleaned that are out of reach, this needs to be discussed at least 48 hours prior to the scheduled clean to determine if such a clean is feasible.
13. Cleaning technicians are not trained in moving furniture. If you need large, or heavy items moved please have these moved before the cleaner arrives.
